Blog
Legislation changes, panel rejection patterns, and what CMCs should be checking before they refer. No marketing fluff.
Most intake managers hand off cases without knowing which of the 26 litigation stages will make or break recovery. That blind spot costs you referral fees and client trust.
Shaine Stead
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Getting the track wrong on your Directions Questionnaire can add months to a housing disrepair case and slash your recoverable costs. Most intake managers never see the downstream chaos their early valuation creates.
Shaine Stead
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Your intake team sends a Letter of Claim on day one but fails to diarise the 20-day early disclosure window. The landlord's solicitors now have grounds to argue non-compliance and seek costs against your client.
Shaine Stead
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District judges are striking witness statements that read like legal submissions rather than the witness's own words. Your intake process is creating evidence that cannot survive scrutiny.
Shaine Stead
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Defendant experts in HDR claims often submit reports that gloss over causation or downplay the duration of disrepair. Most claimant teams accept these reports at face value and miss the chance to expose fundamental weaknesses before trial.
Shaine Stead
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Your intake team collects photos of black mould, but without proper documentation of notice and causation, those images are worthless when the landlord's solicitor challenges liability.
Shaine Stead
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Your surveyor's report gets torn apart at trial because it reads like a contractor's quote rather than expert evidence. The instruction letter you sent six months ago is the root cause.
Shaine Stead
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Most CMCs have no idea what a housing disrepair claim actually costs to run from intake to settlement. Without accurate benchmarks, you cannot price risk or spot profitable cases.
Shaine Stead
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Your expert witness invoices are eating into damages recovery and clients are questioning why the surveyor cost more than their compensation. Most CMCs accept the first quote without understanding what is actually negotiable.
Shaine Stead
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Half your rejected files fail on the same predictable issues. A systematic vetting protocol catches them before they waste panel solicitor time and damage your referral relationships.
Shaine Stead
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Your intake team is spending 45 minutes on calls that should take a quarter of that time, and half those claims get rejected at triage anyway.
Shaine Stead
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Your intake team is rejecting valid Section 11 claims because they do not understand what the statute actually covers. This costs you cases and damages your panel relationships.
Shaine Stead
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Awaab's Law sets hard timelines for social landlords on damp and mould. If you are not checking them at vetting, your panel will check them for you. Badly.
Shaine Stead
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A weak file that sits in queue for two weeks costs you more than a weak file flagged the same afternoon. Here is why speed at intake is a money issue, not an admin issue.
Shaine Stead
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Stay current
Awaab's Law. O'Brien v Robinson. Section 11 caselaw. When the legal landscape shifts, CMCs that vet properly catch it first. In the meantime, see what EWLPS checks on every file.
