Operations
Why the first hour of a case decides the next six months
A weak file that sits in queue for two weeks costs you more than a weak file flagged the same afternoon. Here is why speed at intake is a money issue, not an admin issue.
Most CMCs treat vetting as back-office work. Something the intake team will get to after the calls are answered. In practice, the speed of that first legal read shapes everything that follows: panel acceptance, client retention, and whether you have just burned lead spend on a file that was dead on arrival.
A strong file left unvetted for two weeks loses pace. Evidence goes stale. Clients go quiet. Limitation dates move without anyone watching the diary. A weak file not flagged early wastes referral capacity your panel will not give you twice.
Speed does not mean skipping the checks. It means running the same eleven HDR criteria on case one and case one hundred with the same rigour. That is what stops rejections. That is what protects your lead budget.
Vet your next file
Upload a case pack at app.ewlps.co.uk and see what your panel would have asked before you refer it.
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