Charlie Stead
Media & Digital Communications Manager
“If the system does not match how disrepair files actually work on the ground, CMCs will not use it. My job is to make sure it does.”
Charlie has spent nearly a decade on the front line of housing disrepair work inside established firms, from the age of 17 through her mid-twenties. She knows what a CMC intake team actually needs from a portal, and she runs EWLPS tutorials, client materials, and every screen intake staff will touch.